CUSTOMER SUPPORT

Order Information

For inquiries about an order already placed, please call our Support team toll-free at 800.736.6815 or if you are outside of the US please call us at 828.477.4200

Returns and Exchanges

We offer a 90-day “hassle free” refund and exchange policy on all Captured Image products with your original receipt. Refunds of shipping and handling fees do not apply.  We may assist with the return shipping of your item. Client is responsible for all return shipping and handling fees.

Our Guarantee

We offer a lifetime guarantee on our fine art photographic prints against any defects in product or craftsmanship. This guarantee applies to the original owner of the product with an original receipt. Print only and canvas only prints are not eligible for the lifetime guarantee.